You always make sure that your PC is protected from viruses and malwares, keeping that in mind you install McAfee total protection on your computer. But your antivirus software no longer seems to be working properly. You might get a blank screen once you click on it and the same thing goes when trying to use McAfee virtual technician.
Click on Start button from your Pc and type “cmd” in the search option. Once the Command Prompt appears in the top of the start menu, right click on it and select “Run as administrator”.
To Run as administrator, you’ll need the admin permission and password. Once you enter the password, click on OK.
Now open McAfee and check the status. If it’s still blank Click on the Control panel> Programs & Features and Remove the Java Runtime Environment and Reinstall it from the below link http://java.com/en/download/inc/windows_upgrade_ie.jsp
Once the installation completes, Restart the Machine and check with the McAfee Total Protection.