How to Prevent Heartbleed Bug from Reading Confidential, Secured Information of Credit Cards and More


A new software bug namely “Heartbleed” designed to read users’ credit card and online transaction information and trade it for petty gains has arrived in the OpenSSL cryptographic software library. This software library is meant to deploy SSL protection for the web-based applications including email, Internet, VPN, and IM among other things. In a layman’s words, any online activity such as online transfers or transactions involving credit card or debit card protected with a SSL encryption can be seen. The developers of bug can misuse this misinformation for personal and malicious gains and destroy users’ financial background.


Step 1: Install the Latest Fixed OpenSSL Software Version

The users of the OpenSSL software should install its latest version 1.0.1g., which is available for download from the OpenSSL website. Click the “available” link to choose the desired version and start the download.


***You can look for the OpenSSL update through Windows Update also if Windows is running on your machine. Do not forget to install the update with admin permissions.

Step 2: Kill any Suspicious Process

Open up Task Manager and look for any process that looks unfamiliar, suspicious to you. Select the process and click the “End Process” button. Once the process is killed, exit the Task Manager window. If you are unable to terminate a suspicious process, forcibly do it by closing down all the other programs running on the computer and restarting it.

Step 3: Run a Virus Scan

Wake up your antivirus software and update it with the latest virus, bug definitions so that to make it equipped with the sufficient armors and information to deal with Heartbleed and other related bugs, viruses and infections. When the antivirus is done with updates, launch a full virus scan and do the needful for scanning infections and deleting them.


Step 4: Renew SSL Digital Certificate

If you are a developer/site owner or IT person, then get a new SSL digital certificate and revoke the old one for the website. You can get the renewal certificate from the owner whose domain you are using. The renewal is required because the old shortcut keys may lead to the continuing stay of Heartbleed in the system. Thus the renewal or buying a new certificate is mandatory.


Step 5:- Ask Customers to Change Passwords

Being a website/domain owner or IT admin, you must ask your customers, users to change the password for their accounts to escape the virtual attack of Heartbleed. In the absence of a password change, the accounts and online transactions stand a chance to exposure to Heartbleed and its developers.




The bug Heartbleed is indeed a serious threat to the users’ confidential credit and debit cards and the security system deploy companies. If you are a website owner and have had an encounter with Heartbleed, share your experience with us. If you need technical support to deal with website renewal or Heartbleed removal, contact us immediately at our toll-free number +877-907-4935.

How to Get the Latest Microsoft Office for iPad


Microsoft, as a part of its venture to continuously improve the user experience with its products, launched the latest version of Microsoft Office app for iPad. Has always been considered the much awaited app for iPad, the latest Microsoft Office app introduces some nice and exciting features for the users of documents, Excel sheets, presentations and other miscellaneous utilities. Users can edit, view, create, and save documents for their office presentations, kids’ projects, social campaigns and more. Take a look at the below mentioned some features of this newly launched app.

Some of the noteworthy features in Microsoft Office App for iPad:-

  • Freeware
  • Auto-save to OneDrive, Microsoft’s revamped version of SkyDrive cloud service
  • View, create, edit (though creating and editing documents are chargeable for a monthly/yearly subscription), save, and share documents
  • Rich and intact formatting styles that help make documents look great across multiple devices
  • Improved touch and intuitive experience
  • Availability of trial version
  • Inclusion of various features in Word, Excel, and PowerPoint to bring together a great office work experience


Step 1: Take care of minimum system requirements

The app requires iOS 7 or later version on iPad and sufficient free space as each of the Microsoft Office app takes 450MB space for installation. Therefore, make sure that your iPad has the sufficient space to accommodate the app installs and updates or else problems are bound to occur.


Step 2: Download & Install Office for iPad

Now that you are sure your iPad meets the minimum system requirements for the Office install/updates, go ahead and download the app either from Microsoft Office website or the iTunes Store website. Below are the links mentioned for each website. You can also alternatively tap the “App Store” icon ( app-store ) from the Home Screen of your iPad and search for the Office app. Tap the Buy/Install button and do the needful.


You can either buy or try (the trial) version of Office app for iPad. Choose the desired option and proceed with the download. Accept the license agreement and other terms and conditions and complete the installations. When done, you will see a new app icon (for Word or PP etc.) on the Home Screen.

Step 3: Start Using Office for iPad

Tap the desired app icon viz. Word, Excel or PowerPoint to launch it and start using it. When prompted, sign in to the app using your Microsoft Office subscription and get started with editing, creation, sharing, and more. Create presentations or documents using the rich font and formatting styles and prove your credibility and professionalism to the others right from your iPad.




If you may face any errors or problems while downloading, installing, or using the brand new Office app for iPad, give us a call at +877-907-4935, our toll free number and get them fixed. Enjoy the brand new experience of office productivity apps on your iPad without a hitch and glitch.

How to Fix an Overly Protective Browser like Firefox


Despite that Mozilla Firefox is an open-source browser, it has adopted strict policies against spam, infections and other online threats. In this regard, the browser blocks certain websites that it thinks are suspicious and carrier of potentially harmful contents. Java websites/applications and Yahoo Games, EBay, PayPal, USAA are some of them that the browser blocks at times over anti-spam policy infringement issues. And, that’s where you feel sandwiched between Firefox’s no harmful content rules and the sites’ dare not to comply with them. You almost feel sandwiched and annoyed when the sites you try to access refuse to open up in Firefox. Well, you can fix it with some workarounds mentioned here. This will help you access the blocked websites again and restore smile on your face. J


Step 1: Create an Exception List

You should create an exception list in your Java Control Panel to allow the websites it refuses to open. Open “Java Control Panel”, click the “Security” tab, and “Edit Site List”. In the “Location” box, type the exact URL of the site that troubles you. Once you have typed the URL, click the “Add” button. Similarly, add the others also and your problem will be fixed. Not just yours, but Firefox’s problem will also be solved!


Step 2:- Check Updated Plug-ins/Update them

If despite allowing the websites in the browser, they refuse to open up, then check if it is running the updates plug-ins. Click the “Tools” tab, click “Add-ons”, “Plug-ins”. Now click the “Check to see if your plugins are up to date” link at the top.


You will see the “Plugin Status” for each plugin and a prompt for update if it is outdated. You can update the outdated plugins, save changes, and exit the tab. Restart Firefox and the problem should be fixed. You should, afterwards, be able to access the inaccessible websites.


Step 3: Set JavaScript Value to True

The false value of JavaScript set in the Firefox configuration may lead to problem accessing Java-based contents. Thus, you should set the value to “True” to fix the problem. Type “about:config” in the address bar and pull up the configuration by hitting Enter (as you usually do to pull a page). On this page, scroll down to find “javascript:enabled”. Check its value under the “Value” column. If it is set to “False”, then double click “javascript:enabled” and it will be automatically set to “true”. Even if it is set to “true”, reset it by first setting it to “false” and then again to “true”. Close the configuration tab and restart Firefox. Your problem should be fixed. 


Step 4: Uninstall/Reinstall Java

If the problem still exists, keeping access to certain websites at bay, then uninstall the Java program from your machine and then reinstall its latest version from the official website. Locate “Java” program in “Programs and Features” (Windows), or using Finder in Mac. Select the program and then select the “Uninstall” option. Confirm the action of deletion and proceed with the on-screen instructions. When the installation is completed, visit the Oracle website and download the compatible, latest version according to your operating system. When done, browse the desired websites and you should be able to.


Step 5: Reconfigure Antivirus

Your antivirus program may be preventing access to certain websites in your browser. So, launch your antivirus program and configure its settings. Add the websites you cannot access to its safe application list and your problem will be fixed.

Step 6: Update Mozilla Firefox Browser

If the problem lingers, then update the Firefox browser to the latest version. Its outdated version may be causing some websites not to open. To check for updates, click the “Help” tab and then select “About Firefox”. The browser will begin checking for updates and install them automatically. When done, restart Firefox and try to access the websites. There should occur no problem. 




If the problem persists and you cannot access the important sites you want to despite taking care of all the above mentioned methods, give us a call at our toll-free, 24×7 reachable number +877-907-4935 and get it fixed to enjoy an uninterrupted browsing and a never-before experience. 

How to Fix Firefox Crashing Everyday on Samsung Tablet


While browsing the web, reading mails, or watching your favorite videos on your Samsung tab, your Firefox browser may crash incessantly. When this happens, all of a sudden the opened tabs for mails, search, videos, or apps, pages etcetera shut down automatically. Now think of the amount of annoyance and trouble it causes if you are in the middle of playing a Game of Thrones or watching “Frozen” or sharing a document via mail. You may be doing what you are upto, but the hostility of Firefox browser may disrupt your antics without prior notification. And, this is what you are not going to like about it. But all said and done – this happens and happens for a bad reason. But you can fix the problem and let yourself enjoy an interruption-free experience while doing miscellaneous browsing activities.


Step 1: Determine which application is causing crash

Since Firefox is crashing, there must be a reason behind it – which is probably an application installed on your Samsung tablet. You should find out the troubling application and uninstall it. The corrupted installation of the application or a recent bad update might have caused it to malfunction and crash the browser. You can map the application that last caused a crash by typing “about:crashes” in Firefox browser (of course in the address bar) on your tab.

You will see a list of submitted crash reports with date and time. Click the first one, which is of course the recent one and the details will open up. Though this “panoramic” screenshot belongs to the desktop browser, but you should see the similar one on your tab’s screen. Under the “Details” tab, you can see what caused the browser to crash. Now that you have found the culprit app, remove it (remove it) from your tab.


Procedure to remove an app from Samsung tab (varies from model to model)

Tap the “Menu” button on your Samsung tab and select “Uninstall”. Now select the desired app and do away with it. That’s it! Your problem is fixed.

P.S. If it is necessary for you to use that particular application, then install its latest version. If the latest version is not available, wait for it come out.


Step 2: Disable Plug-ins

A corrupt plug-in may be culprit and you may be completely unaware of it. You can disable the plug-ins one after another to map the faulty one and do away with it. Navigate to “Settings”> “Plugins” and then disable a plugin by tapping it. That’s it! Do try to browse after disabling each plug-in. This will help you map the faulty plug-in and keep it disabled or remove it to never experience the trouble again.


Step: 3: Update Android Version

If the browser still crashes¸ you may need an updated Android version on your Samsung tablet. You can do so by plugging the tab in to your PC using the USB cable shipped with it and the Kies software (if installed on the machine. If there is none then install it from Google Play Store) should fire up on the screen. Check for updates and if there is one, install it. Once the update procedure is completed, plug out your Samsung phone from the machine and start using it browsing. Check if Firefox still crashes or not. Ideally, it should stop crashing.



Step 4: Update Firefox Browser

The problem may not rest until it is completely fixed and one of reasons preventing it from being fixed may be the outdated version of Firefox being run on the tab. Therefore, installing an updated version of Firefox may fix the issue. Once the browser is updated, it should no longer crash and cause annoyance.

Step 5: Uninstall/Reinstall Firefox

If the problem is not fixed, then uninstall the Firefox browser from your Samsung tab. You can uninstall it either from “Manage Applications” under “Settings” or simply by clicking the “menu” button on your Samsung tab and then selecting “Uninstall” and “Firefox” icon. Once the Firefox browser is uninstalled, visit the Google Play Store (the white suitcase icon) and re-download it. Afterwards, it should work fine.



If the Firefox browser never relents crashing, your mobile web experience will come to a halt. And, we know that you cannot afford it. So, give us a call immediately at our toll-free and 24×7 reachable number +877-907-4935 and rid of your problem.

How to Delete Undeletable Files in Windows 7


Are you unable to delete a particular file despite giving it many attempts? It happens at times that the file you want to delete doesn’t get deleted and gives an error. This leads to annoyance if you want to get rid of an unnecessary file and free up some space on the hard disk, download some other software or tool etcetera, protect your Windows 7 machine from a virus infection or do other miscellaneous things. If this keeps going on forever, what you should do in that case. We understand that your time is precious. Therefore, we have brought you some fixes to help you delete undeletable files from your Windows 7 machine.


Step 1: Terminate Explorer.exe Process

Launch the “Task Manager” utility by right clicking anywhere on the taskbar. Click the “Processes” tab in “Task Manager” window, locate and click the “explorer.exe” process from the listed options, and click the “End Process” button at the bottom. Confirm the action by clicking the “End Process” button when prompted with a warning/confirmation message. Now that the processes is ended, move on to launch Command Prompt.


Step 2: Delete file through Command Prompt

Launch “Command Prompt” utility with admin rights. You can look up the utility by typing “cmd” in the “Start Search” box. When “cmd” or “Command Prompt” appears in the search results above, right click it and click “Run as administrator”. You may be prompted for admin password if logged on as a standard user. You should know the file’s path so that you can enter it as a command in the utility and delete it. So, make sure that you search for file’s path and enter it through commands to ease your work. For example, your file is located in the “Windows\System32 directory”, you will type ‘cd \windows\system32’ and afterwards type ‘del the filename.exe’. You will then hit “Enter” to execute the file deletion command. The particular file will be removed. Now open “Task Manager” again, click the “File” tab,  and select “New Task (Run.)”. In the “Create New Task” dialog box, type “explorer.exe” in the “Open” box and click the “OK” button. This will re-launch the Windows shell and fix the problem.


Step 3: Disable Virus Scan

Make sure that a virus scan is not underway. If a scan is in progress, it might be accessing the particular file/folder that you are trying to rid of. So, first disable the scan and then visit the root folder, locate the file and delete it. Since some antivirus programs (if set to) run automatic scans periodically, make sure that you disable the virus scan if your antivirus does the same. Once the scan is disabled, the antivirus will stop accessing the files thus making your work easy. Once the file is deleted, run the virus scan again to keep your computer safe and secured.

Step 4: Close all open windows

Close all the programs and applications including browser(s) running upfront or in the background. The running programs may prevent a file from being deleted due to miscellaneous reasons. Therefore, do not forget to close all windows except those for the file.

Step 5: Run as administrator

It is must to access certain files with admin permissions on Windows machines. Therefore, make sure that you are logged on as admin to your Windows 7 machine to access files and delete if desired. Certain files are in read-only mode, which makes it difficult to delete them. In that scenario, you should take the ownership of the desired file and then delete it. You can do so by right clicking the file (you want to delete) and choosing “Properties” from the resulting menu. Click the “Security” tab, click “Advanced” and then click “Owner” tab. Now you can grant permission to yourself or the other user by clicking the “Edit” button. If prompted, provide your admin password to confirm your entitlement. When done, save changes and exit all windows. You can then proceed to delete the desired file.



A possibility about undeletablity of the file cannot be denied here despite working out all the fixes. So, if this is the case with you too, give us a call at our toll-free number +877-907-4935 and get the problem fixed.

Email Scams: What they are and how to avoid them?


There may be the one perplexing you or several of the spam emails that flood in your Inbox every day. There seems to be no escape from them, especially when a honey trap tricks you in to nominating for hefty prize money, declaring you its sole owner, and asking you to claim it by giving out your date of birth, bank account number, SSN, or any other important personal detail. Those who know nothing of online scams may easily slip in to the honey trap staged for them. And, this is exactly when the problem starts.

How email scams affect customers?

  • Misuse of personal information
  • Misuse of computer access
  • Spreading of malicious infections through links, photos, Word documents, videos etcetera in emails
  • Affecting computer’s performance and speed
  • Computer crash or other severe flaws

This is what I have been receiving from Microsoft, UK Lottery Board, Yahoo, Deutsche Bank, Gmail and all types of big companies. I was, in fact, wondering what makes these companies find a way to my email Inbox and pay me billion and trillion pounds or dollars absolutely for no reason. I have done absolutely nothing for these companies and still they want to pay me provided that I share my personal details. Have a look at sample emails I have received so far from Microsoft and other such companies.

Sample 1:- Email


Sample 2:- Word Document Received in Email


Sample 3:- Lottery Email


Symptoms of Spam Emails:-

No subject in the email – Yes, the subject line of such emails is often missing, or starts with “Re or re”.

Spelling mistakes – spammers often make spelling mistakes presuming customers as morons or ignorant. And, in fact, they are right because readers often do not pay heed while going through such emails. Look at one of the spelling mistake, red circled, in the below mentioned email. UK has been written as “Uk


Unknown email senders – Often such emails are sent from senders unknown to you. Look at one of the sample email I received from Microsoft for Windows 8 and Outlook prize money despite that I am running Windows 7 on my notebook. The email is from some “”.


Out of curiosity, I visited the Gitaristan website and found out that it is a Turkish website for guitarists. Now how on the planet earth this website would send me a prize money for $500,000,000 with the bargain of only personal details for running Windows 8 or other Microsoft products on my machine?  This does not make sense at all – at least not to me. In the mail, I received a Word document (see the image below) for the prize money and everything.



Grammar mistakes – Spammers do not really proofread what they write and that’s exactly where can be spotted on. They are not at all good grammarians and make mistakes while drafting content for such emails.



Beware of such emails! Do not open them and straight away delete them. Even if you have opened, then do not share your personal details including SSN, age, occupation, bank details and other miscellaneous information. Otherwise, you will be framed! If you have already fallen for any email scam, then contact us at our toll free number +877-907-4935 and rid of any problems that may arise afterwards.

How to Remove Win 7 Anti-Spyware Malware


Win7 anti-spyware is a fake anti-spyware program malware that enters your Windows 7 computer without being noticed and floods it with fake virus infection warnings or cause frequent hang-ups, slow connection among other problems. Yes, your real anti-spyware or other security program can barely detect its presence in the system as it dodges it by appearing legitimate. Most of the users, unaware of such threats, cannot differentiate between a genuine virus alert and the fake virus alert. They often click on the fake warning when it appears as a notification and get victimized by this dangerous beast. Don’t be afraid if your computer shows similar symptoms. The below mentioned instructions will help you rid of this fake antispyware program.


Step 1: Restart Windows 7 in Safe Mode

Close all the windows and reboot your computer in the Safe Mode. While the computer begins to start up, start tapping the “F8” key on the keyboard before the Windows logo appears. It will let you access the “Advanced Boot Options” menu. From the menu select “Safe Mode with Networking” using the down arrow key and hit “Enter”.


Step 2: Empty Temp/Prefetch Folders

Now that the computer is rebooted, click the Start menu, type ‘temp’ in the Start Search field, and click open the “Temp” folder. Empty the folder by deleting all the files inside. Now again click the Start menu, click “Run”, and type ‘%temp%’ in the “Open” box. Click “OK” to execute the command. From the “Temp” folder, select and delete all the files, thereby emptying it.


Now launch the “Run” utility again and type ‘C:\Windows\Prefetch’ in the blank box. Click “OK” to open the folder. If asked for admin password, provide it to access the folder. From the “Prefetch” folder, delete all the files and folders.


Step 3: Backup Windows 7 Registry and Delete Infected Entries

Back up the Windows 7 registry now. To do so, type ‘regedit’ in the Start Search menu, right click “regedit” and choose to run as the machine administrator. If asked for, enter the admin password and continue. In the “Registry Editor” window, click the “File” menu, and click on Export to save the registry to another safe location in the computer.


Once the registry is backed up, exit all the windows. Go back to “Registry Editor” and carefully delete the below mentioned entries.

  1. HKEY_CURRENT_USER\Software\Classes\.exe “(Default)” = ‘exefile’
  2. HKEY_CURRENT_USER\Software\Classes\.exe “Content Type” = ‘application/x-msdownload’
  3. HKEY_CURRENT_USER\Software\Classes\.exe\DefaultIcon “(Default)” = ‘%1? = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “%1? %*’
    HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command “IsolatedCommand” = ‘”%1? %*’
  4. HKEY_CURRENT_USER\Software\Classes\.exe\shell\runas\command “(Default)” = ‘”%1? %*’
  5. HKEY_CURRENT_USER\Software\Classes\.exe\shell\runas\command “IsolatedCommand” = ‘”%1? %*’
  6. HKEY_CURRENT_USER\Software\Classes\exefile “(Default)” = ‘Application’
  7. HKEY_CURRENT_USER\Software\Classes\exefile “Content Type” = ‘application/x-msdownload’
  8. HKEY_CURRENT_USER\Software\Classes\exefile\DefaultIcon “(Default)” = ‘%1?
  9. HKEY_CURRENT_USER\Software\Classes\exefile\shell\open\command “(Default)” = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “%1? %*’
  10. HKEY_CURRENT_USER\Software\Classes\exefile\shell\open\command “IsolatedCommand” = ‘”%1? %*’
  11. HKEY_CURRENT_USER\Software\Classes\exefile\shell\runas\command “(Default)” = ‘”%1? %*’
  12. HKEY_CURRENT_USER\Software\Classes\exefile\shell\runas\command “IsolatedCommand” – ‘”%1? %*’
  13. HKEY_CLASSES_ROOT\.exe\DefaultIcon “(Default)” = ‘%1?
  14. HKEY_CLASSES_ROOT\.exe\shell\open\command “(Default)” = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “%1? %*’
  15. HKEY_CLASSES_ROOT\.exe\shell\open\command “IsolatedCommand” = ‘”%1? %*’
  16. HKEY_CLASSES_ROOT\.exe\shell\runas\command “(Default)” = ‘”%1? %*’
  17. HKEY_CLASSES_ROOT\.exe\shell\runas\command “IsolatedCommand” = ‘”%1? %*’
  18. HKEY_CLASSES_ROOT\exefile “Content Type” = ‘application/x-msdownload’
  19. HKEY_CLASSES_ROOT\exefile\shell\open\command “IsolatedCommand” = ‘”%1? %*’
  20. HKEY_CLASSES_ROOT\exefile\shell\runas\command “IsolatedCommand” = ‘”%1? %*’
  21. HKEY_CLASSES_ROOT\exefile\shell\open\command “(Default)” = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “%1? %*’
  22. HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command “(Default)” = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “C:\Program Files\Mozilla Firefox\firefox.exe”‘
  23. HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command “(Default)” = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “C:\Program Files\Mozilla Firefox\firefox.exe” -safe-mode’
  24. HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command “(Default)” = ‘”%UserProfile%\Local Settings\Application Data\[random 3 letters].exe” /START “C:\Program Files\Internet Explorer\iexplore.exe”‘
  25. HKEY_CURRENT_USERSoftwareClassespezfile
  26. HKEY_CLASSES_ROOTpezfile
  27. HKEY_CURRENT_USERSoftwareClasses.exeshellopencommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “%1” %*
  28. HKEY_CURRENT_USERSoftwareClassespezfileshellopencommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “%1” %*
  29. HKEY_CLASSES_ROOT.exeshellopencommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “%1” %*
  30. HKEY_CLASSES_ROOTpezfileshellopencommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “%1” %*
  31. HKEY_LOCAL_MACHINESOFTWAREClientsStartMenuInternetFIREFOX.EXEshellopencommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “C:Program FilesMozilla Firefoxfirefox.exe”
  32. HKEY_LOCAL_MACHINESOFTWAREClientsStartMenuInternetFIREFOX.EXEshellsafemodecommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “C:Program FilesMozilla Firefoxfirefox.exe” -safe-mode
  33. HKEY_LOCAL_MACHINESOFTWAREClientsStartMenuInternetIEXPLORE.EXEshellopencommand “(Default)” = “%UserProfile%Local SettingsApplication Datapw.exe” /START “C:Program FilesInternet Exploreriexplore.exe”
  34. HKEY_LOCAL_MACHINESOFTWAREMicrosoftSecurity Center “AntiVirusOverride” = “1”
  35. HKEY_LOCAL_MACHINESOFTWAREMicrosoftSecurity Center “FirewallOverride” = “1”

When done, click the “Start” menu, type ‘cleanmgr’ in the Start Search menu, and run it with admin privileges. Delete all the files and folders inside the opened window. Now exit all the windows.

Step 4: Run a Virus Scan

Connect to the internet, update your antivirus program and run a full system scan. If you don’t have one, then download a strong anti-spyware program like McAfee or Malwarebytes’ Anti-Malware etc. from a trusted website. Save the file to an easily accessible location and then run it with admin privileges. Follow the wizard’s instructions and initiate the process. Wait until the process completes and the program detects and removes the traces of any spyware or virus infection from the computer. Once the program has done cleaning up, reboot computer in the normal mode.


It is recommended that you update your antivirus or anti-spyware program on a regular basis with the latest updates. These are the virus definitions files that update your security program about the everyday growing threats. Since it is really difficult to deal with infections like that, practice safe computing and keep updating your anti-spyware or anti-virus program with the latest updates whenever these are available.



If everything else fails and this dangerous spyware continues to stay in your computer, posing a risk to your computer data and the email passwords and banking details, take professional help for spyware/malware removal and keep everything safe for lifetime. Give us a call at +877-907-4935, our toll-free number, and get rid of any known and unknown infections from your computer – keep it healthy always!

How to Disable Wake-on LAN Feature in Windows 7


This seems to be an unusual problem that your Windows 7 PC wakes up by itself despite being in the Sleep/Hibernate mode. You will surely find it strange that your Windows 7 machine despite being in the power-saving mode gets awake, even when your phone rings or a wireless receiver receives a message. If it is going to happen frequently, it may cause you irritation to the extent of China Wall’s length. So, don’t be subject to the irritation and fix it before it fixes you. Here are some great tips for you to consider fixing the problem.

Step 1: Disable Wake-on LAN feature

Click the “Start” button and browse to “Control Panel”, “Network and Internet”, and “Network and Sharing Center”. In the left side pane of “Network and Sharing Center”, click “Change adapter settings”.


In the “Network Connections” section that opens up next you will see “Local Area Connection” and Wi-Fi Connection if there any. Right click “Local Area Connection” and click “Properties” from the drop-down. If asked for admin password, provide it to continue to the properties section.


In the adapter’s properties (whichever adapter you have) window, highlight the “Power Management” tab and uncheck the box next to “Allow this device to wake the computer”. Click “OK” to save changes and leave the dialog box. Close all the windows and work as usual you do. Once you put the computer to sleep, it will not wake up accidently and automatically by itself afterwards.


Step 2: Disable Mouse during PC Sleep

If the problem persists, then disable the mouse (that may be waking up Windows 7 from sleep). Click “Start” and go to “Control Panel”, right click “Mouse” and select “Properties”. In the “Mouse Properties” window, click the “Hardware” tab, select your mouse, and click the “Properties” button at the bottom. In the “Properties” dialog of the mouse, click “Change Settings”. In the next window, click the “Power Management” tab and remove check mark from the box next to “Allow this device to wake the computer”. Click “OK” to save changes and close the dialog box. Close all the windows and your Windows 7 machine will stop waking up by itself the next time you put it to the Sleep mode.


Step 3: Disable Wireless Network Card

If you use a Wi-Fi connection, then disable the Wi-Fi network adapter to prevent it from waking up the machine upon detecting a network. Go to “Control Panel”> “Network and Internet”, “Network and Sharing Center” and click “Change adapter settings”.

From “Network Connections”, right click the “Wireless Network Connection” and select “Properties”. Provide the admin password if asked for to continue.


In the Wireless adapter properties dialog box, click the “Power Management” tab and remove check mark from the box beside “Allow this device to wake the computer”. Now click “OK” to save changes and close the dialog box. The problem should be fixed.


Step 4: Find out which device caused a wake up

If the problem continues to occur, with the machine automatically waking up, then find out which device caused the problem and then disable that. To find out the troubling device for wakeup, run the Command Prompt utility with admin rights. Provide the admin password if asked for. In the “Administrator: Command Prompt” window, type “powercfg -lastwake” and hit “Enter” to initiate it. The command will search for the device that last time woke up the machine. Now that you know which device it is, disable it from its properties. That’s it! Your problem should be fixed now.




Provided that your Windows 7 machine continues to wake up from the hibernate/sleep mode by itself due to a reason unknown to you, contact our Windows 7 experts at our toll free number +877-907-4935 and get it fixed asap. We will not only fix the problem, but also ensure a hassle-free and happy computing!

How to Fix AVG Downloading Problem on Windows 8


Though AVG is a decent antivirus, popular for its renowned and effective protection for world’s all operating systems, but at times it may push things off the edge during upgrade to the latest (AVG) version, update downloads, or the installation of the software itself. AVG downloading is a type of problem that arises when you try to install the AVG software and it keeps showing downloading, but nothing happens even after a long period of time. This not only prevents the installation from completing, but also keeps your machine unprotected for the time it is not done. Therefore before the problem gets worse and affects your PC by freezing it or making other applications not work, fix it not just to keep it protected but also let it function smoothly.


Step 1: Disable/Uninstall Other Antivirus

If there is another antivirus installed on your system, uninstall it or else it will continue to disrupt the installation of AVG antivirus. Go to “Programs and Features” (use Search Charm to access the utility or from the Desktop as desired), locate the antivirus whichever you have, select it and then click the “Uninstall” button. Confirm the action and follow the on-screen prompts to do the uninstallation. Remove the software completely using its uninstaller if there is one to make sure that no remnants of it exist in the PC – that may interfere with the AVG’s installation. When done, launch the AVG installer file with admin rights and finish the installation. Your PC should be protected afterwards.

P.S. If you have firewall software (and no other antivirus program) on your machine, then disable it temporarily until the AVG installation is completed. Post-installation, you can re-enable the firewall software. Make sure that Windows Firewall is also disabled before running the AVG installer. It is enabled by default in every Windows PC. Post-install, you can turn on the WF again.

Step 2: Remove Following Registry Keys

Since the installation seems not to be going through, check if you have the following registry keys in Windows 8’s Registry Editor. Search for “regedit” through Search Charm and launch the utility as the system administrator. If you are not logged on as an admin to your Windows 8 PC, you may be prompted for admin password to access Registry Editor. If so, provide the password to continue. In the “Registry Editor” window, locate these entries and delete them one by one.

  3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG Security Toolbar
  4. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG Secure Search
  5. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG SafeGuard toolbar
  6. HKEY_LOCAL_MACHINE\SOFTWARE\AVG SafeGuard toolbar 64 bit Windows

Once the keys are deleted (only the last entry like AVG Security Toolbar should be deleted), restart Windows 8. You can, post-restart, launch the AVG installer file and complete the installation, which should go through smoothly then.

Step 3: Uninstall AVG PC Tune Up

If you have AVG PC Tune Up tool installed on your Windows 8 machine, then uninstall it before running the AVG antivirus installation. The tool has some conflicts with the AVG antivirus. Therefore, uninstall the tool if it is there on your machine before starting the installation of AVG antivirus software.


Step 4: Update Device Drivers

Now that may sound strange – after all what the device drivers have anything to do with AVG antivirus’ successful installation on a Windows 8 machine? At the outset there may seem relation at all between these completely isolated things and in fact there is none, but a faulty device driver may be causing the installation not to go through. Yes, there are faulty software programs that may cause trouble for the new installations and the existing programs also. Therefore, update your device drivers first and make sure that your devices are working and then get on to installing the AVG software. The installation should no longer face the downloading issue.

Step 5: Download Windows 8 Updates

Outdated OS and other applications running on the machine may be causing trouble for the AVG installation. Therefore, make sure that you are running the latest Windows 8/8.1 OS and that the programs are updated too. Download the recommended Windows updates through Windows Update feature in “PC settings” and install them with admin permissions. Restart your computer when the updates are duly installed. When done, relaunch the AVG installation wizard and complete the procedure, which should run smoothly.



Have any solution to add to the tally of these fixes for the downloading problem? Leave us it in your comments and it will be duly updated to help those people who are facing this issue and are unable to install the AVG antivirus on their Windows 8 systems. If you are unable to fix this problem with these solutions or by any other means, then talk to one of our AVG antivirus experts and get it fixed ASAP. Stay safe – stay secure – enjoy life without bars!

How to Disable Annoying Pop ups when Replying to Mails in Windows 8


Pop ups are annoying indeed though not always, but yes if they continue to appear out of nowhere when you are replying to mails, browsing the web, playing games or simply fiddling with files, images etcetera on your Windows 8 computer. Though not all the pop-ups are harmful, but those which occur unremittingly without choice should be done away with. They are the easiest target and most tempered with tools to spread infections on to people’s computers through web browsers and mail clients etcetera. Therefore, you should keep them disabled always to avoid security risks and make your browsing and computing secured. If some pop ups continue to appear despite disabling them, you should then scan your computer (mentioned in next steps) with a good antivirus. Let’s get to disabling the irritating, screen occupying and security compromising pop ups.


Step 1: Enable Pop-up Blocker in Browser

Most of the contemporary web browsers viz. Firefox, Chrome, IE, and Safari etcetera have the built-in pop-up blocking feature that lets users prevent pop ups from loading on to the screens. You can check your respective browser for the setting and enable it to help keep pop-ups at bay.

Mozilla Firefox:-

Click the “Tools” tab and select “Options”. From the “Options” window, click the “Content” tab> check the “Block pop-up windows”. Click “OK” to save changes and exit the window. The feature is enabled now.


Post-enabling the feature, next time a pop-up tries to make way to your browser, Firefox will prevent it and show a notification like this in the top bar.


Google Chrome:-

Click the list-like symbol in the upper right corner of the screen and select “Settings”. From “Settings”, click “Show advanced settings”, and click “Content settings”. From “Content settings”, scroll down to the “Pop-ups” heading, select the “Do not allow any site to show pop-ups (recommended)” button. Click “Done” to save changes. Exit Settings and your job is done.



Click the “Settings” tab> “Preferences”.


Click the “Security” tab and check the “Block pop-up windows” box. Close the window and you are done. You will no longer see any pop-ups penetrating through your web browser.


Step 2: Scan Computer with Antivirus

Despite enabling the pop-up blocker feature if your mails and web pages continue to get inundated with irritating pop-ups, then it is probably because a malicious one has gotten on to your computer, putting its security and the data to risk. Immediately launch your antivirus program, check first for the latest security definitions and let it update. Once the antivirus is updated, launch a complete virus scan (may take more than an hour to complete) and let it detect any malicious items on your computer. When the scan is complete, check the list of items if needed or simply delete them. Your computer may experience (though not necessarily) slowness if you are running several applications alongside the antivirus scan. Try to keep only the required applications running until the scan completes.


Step 3: Do not Share Information Randomly

While searching for some information some websites require you to share your information email addresses, phone numbers and other information etcetera to access the details and information on their websites. Such things which do not seem important then but later on become an albatross around the neck of people later on. Therefore, do not give out any information including your email address on any website until it is a trusted one. If you will keep your private information safe, then only it will be kept safe from the claws of information hunters.



There are chances that the security of your mails and browser is compromised by pop-ups despite having the Pop-up Blocker feature enabled. This may happen if your computer already has a virus infection on it. Remove it with the help of your antivirus and stay worry-free. However if you continue to see pop-ups popping out every now and then, talk to one of our security experts at out toll free number +877-907-4935 and get your problems fixed.